How Does Office-Messaging App Enhance Clinical Communication
Lisa Smith, 71 uses a Bluetooth- enabled blood pressure device provided by her physician. The device syncs with her smartphone and enables her doctor to monitor blood pressure in real-time. Anyone who works in the healthcare industry will tell you that the industry has changed dramatically in the last ten years.
With a growing population, the hospitals, physician and healthcare organization need to manage tasks efficiently and swiftly. So the use of a secure, user-friendly messaging solution can enhance internal communication among doctor, patients, executives, and nursing staff. The goal of this clinical communication tool is to streamline the flow of information while keeping patients, provider, and caregivers at the center of its service. In this post, we would like to explain the benefits of using the messaging app in healthcare services:
Reduce outpatient-waiting time
Have you ever calculated what is average waiting time for the administrative reception process, and then waiting time for the nurse, for checking vital signs by a nurse, for physician’s examination and the list go on? The internal messaging tool can reduce patient waiting time, especially in the case of ambulatory type patients, which spend most of their time in the ED (Emergency Department) waiting and doing nothing.
Direct access to laboratory report
There was a time when you used to go to a clinical lab/ hospital to collect your reports. Pathology is no longer sub-set of the hospital. Speed in generating lab reports is a critical component to improve the quality of a patient’s care. So the real-time clinical communication tool shares information instantly without rounds of phone calls or tracking people down physically.
Optimal patient-bed Allocation
The average bed turnaround time in the large metropolitan hospital ( the time when one patient being discharged from a room and another admitted to the same room) is usually more than 4 hours. Patients and caregivers face inconvenience with these delays. Suppose, 200 patients, come to 500- bed hospital every day for availing various services like surgical, intensive care, maternal child health, general checkup, pediatric or psychiatric needs. An internal messaging app can enable hospital administrators to maintain smooth service, and help to intricate balance between several departments to discharge patients, available clean rooms and assign rooms to new patients.
Secure compliance communication
Do you know one insecure text message can be expensive for your organization? A complaint against hospital or health care agency can tarnish its image and the health center might end up paying a high price for using this insecure messaging medium.
A secure encrypted, centrally managed messaging solution can safeguard a patient’s sensitive information and hospital’s reputation. The messaging app allows clinical staffs to communicate more effectively and avoid interruptions that could lead to potentially grave life-threatening errors.
Amplify patient satisfaction
Patients are the customers and maintaining their satisfaction level should be a priority for healthcare practitioners. Monitoring patient’s satisfaction is a crucial step to build strong credibility and goodwill in the community. A clinical communication solution can significantly improve patient’s satisfaction through less wait time, fast lab results, appointment scheduling, and direct communication with family members.
‘Information flow’ is the backbone of patient care and it becomes more valuable when used by doctors and nurses efficiently. The internal communication tools can provide the right information to the right people at the right moment when clinical decisions and actions have an impact on patients’ health.